Return & Refund Policy

Return Policy and Process

1. Eligibility for Returns

  • Time Frame: You may return your item(s) within 14 days after receiving your item. 

  • Condition: Item must be unused, in its original condition, and in the original packaging with all tags attached.

  • Proof of Purchase: A valid order number or receipt is required for all returns.

2. Non-Returnable Items

  • Final Sale Items: Bags marked as "Final Sale" or purchased during clearance events cannot be returned.

  • Personalized/Custom Bags: Bags that have been customized or personalized (e.g., with monograms) are non-returnable.

3. Return Process

  1. Initiate a Return:

    • Contact our customer service team at [insert email/phone number] or log in to your account to request a Return Merchandise Authorization (RMA) number.

    • Provide your order number, the reason for the return, and any relevant photos (if the item is damaged or defective).

  2. Pack the Item:

    • Securely pack the bag in its original packaging, including all dust bags, tags, and accessories.

    • Include the RMA number on the outside of the package.

  3. Ship the Item:

    • Ship the return package to the address provided by our customer service team.

    • We recommend using a trackable shipping method, as you are responsible for the item until it reaches us.

  4. Return Shipping Costs:

    • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

Refund Policy

1. Refund Eligibility

  • Refunds are issued only after the returned bag is received and inspected.

  • Refunds will not include original shipping costs unless the return is due to an error on our part.

2. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5-7 business days and issued to the original payment method.

  • Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

3. Partial Refunds

  • Partial refunds may be issued if the bag is returned in used, damaged, or unsellable condition, or if parts of the order (e.g., accessories) are missing.

4. Exceptions

  • Final sale items and personalized/custom bags are not eligible for refunds.

Dispute Policy

1. Customer Support

  • If you have any issues with your order (e.g., damaged item, wrong product, or late delivery), please contact our customer service team at [insert email/phone number] before initiating a dispute.

  • We aim to respond to all inquiries within 24-48 hours.

2. Dispute Resolution Process

  1. Contact Us First: We encourage you to reach out to us directly to resolve any issues. Most problems can be resolved quickly and amicably.

  2. Provide Evidence: If the issue involves a damaged or defective bag, please provide photos and a detailed description of the problem.

  3. Resolution Options: Depending on the issue, we may offer a replacement, refund, or store credit.

3. Third-Party Mediation

  • If we are unable to resolve the issue to your satisfaction, you may escalate the dispute to a third-party mediator or arbitration service.

  • For payments made through platforms like PayPal or credit cards, you may also file a dispute through their resolution centers.

4. Chargebacks

  • We strongly encourage customers to contact us before initiating a chargeback with their bank or credit card provider.

  • Fraudulent chargebacks may result in the customer being banned from future purchases.

Additional Notes

  • Transparency: This policy is clearly displayed on our website and shared with customers at checkout.

  • Customer Satisfaction: We strive to ensure a hassle-free return and refund process to maintain your trust and satisfaction.

  • Legal Compliance: Our policies comply with applicable consumer protection laws.

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